I got a brand new laser, color printer yesterday. Today I just set it up. I already have problems galore and am noticing that the prices for replacing units are half the price I paid for the damn printer.
Magenta keeps bleeding periodically onto the whole page. Imaging units should be brand new. Some pages come out sort of ok. But none of the colors are appropriately calibrated.
So I called the Konica Minolta Tech Support and was on the phone waiting on hold 40 minutes to get 5 minutes of advice which was to take out and put back the imaging units and run the AIDC Process.
I had hope after their advice. I followed their advice and tried taking out and putting in all of the imaging units and ran the calibration AIDC Process multiple times. No change. My 45 wasted minutes are recorded here for your amusement.
Sometimes there is too much magenta and sometimes it’s streaked, and sometimes it’s better. I’m so confused. Also, there are light streaks of across, showing on even the best photo print. For example, the sky has lighter blue lines across, 2 slightly noticeable ones and many less noticeable ones upon close inspection.
Okay, so now I posted this problem on FixYa.com. Their troubleshooters seem smart and solved some problems in the past with this particular printer. But I don’t like how they neglect to explain they charge $6 for an “expert” to help or $20 for an expert now via chat. Luckily they have free posting option. Let’s see how the community fares at answering my problems.
Update:
Konica Minolta tech support helped me test things out. It took another 40-50 minutes of waiting on the phone, but finally I got in touch with a guy who was super patient with me. When the tests for various little “tricks” they had me do didn’t work, they sent a new magenta imaging unit for free. Now it prints beautifully!! thanks, Konica Minolta.
